Terms of Service

Last Updated: 18 October 2026
Website: https://directbathroomsupplies.co.uk

Welcome to Direct Bathroom Supplies. These Terms of Service govern your use of our online store and the purchase of Bathroom Ware (including sanitaryware, basins, taps, and showers). By placing an order, you agree to these Terms, subject to your statutory consumer rights under UK law.

1. Trading Entity & Hosting Information

Store / Trading Name: Direct Bathroom Supplies (Sole Trader)

Address: Wear Court, Skippers Lane Industrial Estate, Middlesbrough, TS6 6DU, United Kingdom

Email: support@directbathroomsupplies.co.uk | Telephone: +44 1642 430066

Hours: Monday to Friday, 9:00 AM to 5:00 PM (UK Time, GMT/BST)

E-Commerce Hosting Provider: SHOPLINE HOLDINGS LIMITED

21/F, NAM WO HONG BUILDING, 148 WING LOK STREET, SHEUNG WAN, HONG KONG

SHOPLINE provides SaaS platform technology. Direct Bathroom Supplies is the retailer responsible for transactions. The Hong Kong address is not a customer returns depot.

2. Products & Descriptions

We make every effort to display bathroom ware dimensions, bar pressure ratings, and finishes accurately. Customers should review the product page to verify plumbing compatibility before ordering.

3. Orders & Payment

All prices are displayed and settled in British Pounds Sterling (GBP / £).
We accept Visa and Mastercard only.
A legally binding contract is established upon dispatch confirmation.

4. Delivery & Returns

Delivery terms (free UK delivery, 2:00 PM UK time cut-off, 1–2 days handling, 3–7 days transit, 4–9 days total delivery) are set out in our Delivery & Shipping Policy.

Returns (28-day return window, £0.00 return shipping via prepaid label in the package, £0.00 restocking fee, 3-day refund timeline) are governed by our Returns & Refunds Policy.

5. Plumbing Safety & Limitation of Liability

Customers are responsible for ensuring bathroom ware is installed by qualified professionals to appropriate pipework and water pressure systems. Direct Bathroom Supplies is not liable for losses caused solely by faulty installation, plumbing pipe leaks, or abrasive chemical cleaning. Nothing in these Terms excludes liability for death or injury caused by negligence or statutory rights under the Consumer Rights Act 2015.

6. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales. This does not restrict consumers in Scotland or Northern Ireland from exercising mandatory local consumer rights or initiating proceedings in their local domestic courts.