Contact Us

Welcome to Direct Bathroom Supplies. Our dedicated customer care team is available during published support hours to assist with product enquiries, technical dimensions, order updates, and returns for our bathroom ware range.

Whether you require confirmation regarding tap water pressure compatibility (high vs. low pressure), basin tap-hole configurations, bath dimensions, or order tracking, please review the individual product page or get in touch with us.

Business & Trading Information

We aim to respond to written email enquiries within 1 working day during our normal customer service hours.

Delivery & Shipping Overview

We provide free standard delivery throughout the United Kingdom, with no minimum purchase requirement or additional standard delivery surcharges.

• Shipping Fee: Free (£0.00) throughout the United Kingdom.
• Daily Cut-off Time: 2:00 PM UK Time (GMT/BST), Monday to Friday.
• Order Handling Time: 1–2 working days (Monday to Friday dispatch).
• Courier Transit Time: 3–7 working days.
• Total Estimated Delivery Time: 4–9 working days, including handling and transit.

Orders placed before 2:00 PM on a working day enter processing that same day. Orders placed after the cut-off time, on weekends, or on bank holidays begin processing on the following working day. For complete information, see our Delivery & Shipping Policy.

Returns & Refunds Overview

We want you to shop for bathroom ware with total confidence. Direct Bathroom Supplies offers a 28-day voluntary returns policy for eligible new and unused products, in addition to your statutory consumer rights:

• Return Window: 28 calendar days from delivery.
• Accepted Condition: New and unused bathroom ware under our voluntary returns policy.
• Return Method: By mail only via our prepaid postal service.
• Return Shipping Cost: Free (£0.00).
• Prepaid Return Label: Included inside your original delivery parcel.
• Restocking Fee: None (£0.00).
• Refund Processing: We inspect returned products and issue approved refunds within 3 calendar days of receiving the returned goods.
• Refund Method: Original Visa or Mastercard used for payment.
• Refund Currency: British Pounds Sterling (GBP / £).

Customers may inspect items to evaluate dimensions, materials, and finishes as in a physical retail showroom. Sanitaryware or brassware that has been connected to water, tiled in, permanently plumbed, or used may incur a deduction for diminished value where permitted by law. For full return instructions, refer to our Returns & Refunds Policy.

Accepted Payment Methods

To ensure checkout clarity and data security, Direct Bathroom Supplies accepts the following payment methods only:

• Visa (Debit and Credit)
• Mastercard (Debit and Credit)

All prices, checkout payments, and refunds are processed strictly in British Pounds Sterling (GBP / £). Other payment methods are not supported.