Q: What is Direct Bathroom Supplies?

A: Direct Bathroom Supplies is an online bathroom ware retailer based at Wear Court, Skippers Lane Industrial Estate, Middlesbrough, TS6 6DU, United Kingdom.
Business Address: Wear Court, Skippers Lane Industrial Estate, Middlesbrough, North Yorkshire, TS6 6DU.
Email: support@directbathroomsupplies.co.uk | Phone: +44 1642 430066
Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM (UK Time, GMT/BST).

Q: What products do you offer?

A: We specialise in Bathroom Ware, including wash basins, brassware mixer taps, thermostatic showers, baths, and bathroom installation fixtures. Product specifications, dimensions, and plumbing requirements vary by model. Please refer to individual product pages for accurate specifications.

Q: What water pressure do your taps and showers require?

A: Water pressure requirements vary between fittings. Some taps are suitable for low-pressure gravity systems (minimum 0.2 bar), while high-performance thermostatic showers often require high-pressure unvented or combi-boiler systems (minimum 1.0 bar). Please check the "Specifications" tab on each product listing before purchasing.

Q: Are fixtures supplied with British standard fittings?

A: Yes. All bathroom ware and brassware in our catalogue are designed to accommodate standard UK plumbing connections (e.g. standard BSP pipe threading and waste dimensions). We advise professional installation by a qualified plumber.

Q: Are finishes rust and tarnish resistant?

A: Our brassware and bathroom fittings utilize electroplated, PVD, or powder-coated finishes (including chrome, matte black, and brushed brass) selected for durability in humid bathroom environments when cleaned in accordance with care instructions.

Q: What payment methods do you accept?

A: We accept Visa and Mastercard debit and credit cards only. Other payment types are not currently supported on our store.

Q: What currency will I be charged in?

A: All product prices, checkout payments, and refunds are processed strictly in British Pounds Sterling (GBP / £). Your final total is displayed before you confirm payment.

Q: How much does delivery cost?

A: We offer free standard delivery (£0.00) on all orders within the United Kingdom, including England, Scotland, Wales, and Northern Ireland. There is no minimum spend requirement.

Q: How long does delivery take?

A: Our estimated total delivery time is 4–9 working days once processing begins. Orders placed before our daily 2:00 PM UK Time cut-off on a working day normally begin handling that day (handling takes 1–2 working days; courier transit takes 3–7 working days). Orders placed after the cut-off, on weekends, or on bank holidays begin processing on the next working day.

Q: Will I receive tracking information for my order?

A: Once your order has been dispatched, you will receive an automated shipping confirmation email containing your shipment tracking reference and direct courier tracking portal link where tracking is available.

Q: How do I return an item?

A: We offer a 28-day voluntary returns policy. Repack the unused item with all components using original packaging where reasonably possible, affix the prepaid return shipping label included inside your delivery box, and drop off the parcel at the designated carrier point. Return shipping is free (£0.00) and restocking fees are £0.00.

Q: Can I return an item if I have opened the packaging?

A: Yes. You may open the packaging and reasonably inspect eligible products to check dimensions, finish, and build quality, as you would in a retail showroom. Under our voluntary 28-day change-of-mind policy, returned products should remain new, unused, and uninstalled. Where handling exceeds inspection (such as plumbing in, water connection, or sealant application) and causes a reduction in value, a lawful deduction may apply under UK consumer regulations.

Q: What should I do if my item arrives damaged, faulty or incorrect?

A: Please contact us at support@directbathroomsupplies.co.uk with your order number and photographs of the issue. In accordance with the Consumer Rights Act 2015, we will provide a repair, replacement, or full refund at no cost to you.

Q: When will my refund be completed?

A: We inspect returned items and process approved refunds within 3 calendar days of receiving the returned goods, credited directly to your original Visa or Mastercard.

For additional assistance, contact Direct Bathroom Supplies:

Email: support@directbathroomsupplies.co.uk | Phone: +44 1642 430066

Customer Care Hours: Monday to Friday, 9:00 AM to 5:00 PM (UK Time, GMT/BST)