Delivery & Shipping Policy

This Delivery & Shipping Policy applies to all online orders placed at directbathroomsupplies.co.uk, operated by Direct Bathroom Supplies.

We are dedicated to providing a transparent, prompt, and dependable delivery service for our bathroom ware range. We ensure that all basins, taps, shower kits, and bathroom accessories are appropriately packaged with reinforced protective materials for safe transit to homes throughout the United Kingdom.

1. Delivery Destinations & Shipping Rates

• Delivery Destinations: England, Scotland, Wales, and Northern Ireland.
• Standard Delivery Fee: Free (£0.00) throughout the United Kingdom.
• Minimum Order Value: None. Free standard delivery applies to all orders regardless of value.
• International Shipping: We currently deliver exclusively to addresses within the United Kingdom.

No additional standard delivery, handling, or packaging surcharges are applied at checkout.

2. Order Processing & Estimated Delivery Times

Our standard operational working days are Monday to Friday, excluding UK Bank Holidays.

Orders Placed After the Cut-off

Orders placed at or after 2:00 PM UK time, on weekends, or on bank holidays will begin processing on the following working day. The estimated delivery date will adjust accordingly.

Important Delivery Notice

Delivery timeframes are realistic estimates rather than guaranteed arrival dates. Transit times may occasionally be influenced by severe weather, peak courier volumes, or incorrect address entries. If your order is delayed, please contact our customer care team. Your statutory rights remain unaffected.

3. Dispatch Confirmation & Order Tracking

Once your order has been dispatched, you will receive an automated shipping confirmation email. Where tracking is available, the email will include your parcel tracking reference and a direct courier portal link. Please allow up to 24 hours after dispatch for tracking updates to appear in the courier's electronic system.

4. Protective Packaging for Fragile Goods

Ceramic basins, brassware, shower valves, and bathroom ware require secure transit protection. Products are dispatched in heavy-duty corrugated cartons with internal foam or wrap cushioning to help minimise the risk of scratches, chips, or transit shock. We recommend retaining original packaging until you have received and inspected your order.

5. Damaged, Defective, Missing or Incorrect Deliveries

Please inspect your consignment as soon as reasonably possible after delivery. If an item arrives damaged, has missing fittings, or differs from the item ordered, please contact us at support@directbathroomsupplies.co.uk.

Where possible, provide your order reference number, a clear description of the issue, and photographs of the product and packaging. We encourage customers to report visible delivery damage within 48 hours to assist with courier claims; however, reporting an issue after this period does not remove or diminish your statutory consumer rights. Where goods are faulty, damaged, or incorrectly supplied, we will arrange a repair, replacement, or full refund at no additional cost to you.

6. Missing Parcels & Delivery Address Issues

Please ensure that your delivery address and postcode are accurate when submitting an order. If you notice an error in your delivery address, contact us as soon as possible. We will try to assist with corrections before dispatch, although address changes cannot be guaranteed once a parcel has entered the courier network.

If your order has not arrived within the expected timeframe, or tracking indicates delivery but you have not physically received your parcel, please contact our customer care team. We will actively assist by opening an investigation directly with the courier and working towards a fair and prompt resolution.

7. Passing of Risk & Responsibility

In accordance with Section 29 of the Consumer Rights Act 2015, goods remain the legal responsibility of Direct Bathroom Supplies until they come into the physical possession of the customer or a nominated person identified by the customer to receive them. A statutory exception applies where a customer independently arranges a private carrier that was not offered or approved by Direct Bathroom Supplies.

8. Contact Information

For delivery enquiries, tracking assistance, or issues with an order, please contact:

For returns instructions, please review our Returns & Refunds Policy.